Cancellation Policy
Effective Date: None
This Cancellation Policy applies to all orders placed through All in One Delivery App, including food delivery, grocery delivery, pharmacy delivery, and local store delivery services.
1. Customer Order Cancellation
Before Vendor Confirmation
Customers may cancel an order free of charge if the restaurant, store, or vendor has not yet accepted or started processing the order.
After Vendor Confirmation
Once the vendor confirms the order and preparation or packing has begun, cancellation may not be possible. If cancellation is allowed at that stage, a cancellation fee may apply to cover preparation, packaging, and operational costs.
After Pickup by Delivery Partner
Orders generally cannot be cancelled once the delivery partner has picked up the order from the vendor.
2. Vendor or Store Cancellation
A vendor or store may cancel an order due to:
- Item unavailability
- Store closure
- Technical issues
- Capacity constraints
- Safety or operational reasons
If a paid order is cancelled by the vendor, the customer will receive a refund according to our Refund Policy.
3. Cancellation by All in One Delivery App
We reserve the right to cancel an order in situations such as:
- Suspected fraudulent activity
- Payment verification failure
- Safety concerns
- Duplicate orders
- Incorrect or incomplete order information
- Circumstances beyond our reasonable control
Eligible prepaid orders will be refunded accordingly.
4. Delivery Partner Cancellation
If a delivery partner is unable to complete the delivery, we may assign another partner or cancel the order. Customers will be informed through the app.
5. Cancellation Fees
A cancellation fee may apply when:
- The order has already been prepared.
- Packaging has been completed.
- A delivery partner has been dispatched.
- Operational costs have already been incurred.
The applicable fee, if any, will be shown during the cancellation process.
6. How to Cancel an Order
To cancel an order:
- Open the All in One Delivery App.
- Go to My Orders.
- Select the active order.
- Tap Cancel Order.
- Choose a cancellation reason and confirm.
If the cancellation option is unavailable, the order may have progressed beyond the cancellable stage.
7. Refund After Cancellation
Refunds for eligible cancelled orders will be processed to the original payment method within the timelines specified in our Refund Policy.
8. Non-Cancellable Orders
The following orders are typically non-cancellable:
- Customized or specially prepared items
- Perishable food items after preparation
- Medicine orders once packed or dispatched (subject to applicable laws)
- Orders already handed over to the delivery partner
9. Contact Us
For cancellation assistance, contact:
CLKMart (All in One Delivery App)
Email: info@clkmart.in
Phone: +91-99028 95028
Address: Challakere
By placing an order through All in One Delivery App, you agree to this Cancellation Policy.