Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration

Refund Policy

Home / Refund Policy

Refund Policy

Effective Date: None
App Name: www.CLKMart.in

1. Overview

This Refund Policy explains the conditions under which refunds may be issued for orders placed through our All-in-One Delivery App, including food, grocery, pharmacy, parcel, and local store orders.

2. Eligibility for Refunds

Customers may be eligible for a refund in the following situations:

  • Order was cancelled before preparation, packing, pickup, or dispatch.
  • Vendor cancelled the order.
  • Platform cancelled the order due to operational or technical reasons.
  • Payment was charged but the order was not successfully placed.
  • Wrong item was delivered.
  • Item was missing from the order.
  • Item was damaged, spoiled, leaked, or unusable at the time of delivery.
  • Delivery was not completed and the order was returned.
  • Duplicate payment was made for the same order.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Customer changes their mind after delivery.
  • Food has been consumed partially or fully.
  • Perishable items were accepted without reporting any issue.
  • Incorrect delivery address was provided by the customer.
  • Customer was unavailable to receive the order.
  • Delay occurred due to traffic, weather, or other circumstances beyond our control, while the order was successfully delivered.
  • Customized or made-to-order products were prepared as requested.

4. Refund by Order Type

Food Orders

Eligible for refund if:

  • Wrong food item was delivered.
  • Order was incomplete.
  • Food was damaged, spilled, spoiled, or not fit for consumption.
  • Order was cancelled by the restaurant or the platform.

Grocery & Local Store Orders

Eligible for refund if:

  • Items were missing.
  • Incorrect products were delivered.
  • Products were damaged, expired, or unusable.

Pharmacy Orders

Eligible for refund if:

  • Wrong medicine or product was delivered.
  • Item was damaged during delivery.
  • Order was cancelled before dispatch.

Certain medicines and healthcare products may not be returnable once delivered, as per applicable regulations.

Parcel / Courier Orders

Eligible for refund if:

  • Pickup was not completed.
  • Shipment was lost while in transit (subject to investigation).
  • Service was cancelled before pickup.

5. Partial Refunds

A partial refund may be issued when:

  • Only some items in the order are unavailable or damaged.
  • A promotional discount, coupon, or wallet credit was applied to the order.
  • Cancellation charges are applicable after preparation or pickup has started.

6. Refund Processing Time

Online Payments (UPI, Cards, Net Banking, Wallets)

  • Refunds are initiated after approval of the refund request.
  • The refunded amount is generally credited within 3–5 business days, depending on the bank or payment provider.

Cash on Delivery (COD)

  • Approved refunds are processed to the customer’s bank account, UPI ID, or app wallet.
  • Customers may be asked to provide valid refund details.

7. How to Request a Refund

To request a refund:

  1. Open the app.
  2. Go to My Orders.
  3. Select the relevant order.
  4. Tap Report an Issue or Request Refund.
  5. Choose the reason and upload supporting photos if required.

8. Reporting Time Limit

Refund requests should be submitted within 24 hours of delivery. Requests made after this period may not be eligible for review.

9. Investigation and Approval

Our support team may review:

  • Order details
  • Delivery records
  • Vendor confirmation
  • Photos or videos provided by the customer
  • Payment transaction records

Additional information may be requested before a final decision is made.

10. Wallet Credits and Promotional Refunds

In some cases, refunds may be issued as:

  • App wallet credits
  • Store credits
  • Promotional coupons

Such credits may have separate validity terms displayed within the app.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a bank chargeback or payment dispute. Fraudulent refund claims or misuse of the refund system may result in account suspension.

12. Contact Us

For refund-related assistance, please contact:

CLKMart.in
Customer Support: 99028 95028
Email: info@clkmart.in
Address: Challakere

By using our app and placing an order, you agree to this Refund Policy.