Refund Policy

Refund Policy

Effective Date: None

At All in One Delivery App, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued for orders placed through our platform, including food, grocery, pharmacy, and local store deliveries.

1. When You Are Eligible for a Refund

You may be eligible for a refund if:

• Your order was paid for but not delivered.
• The vendor or store cancelled the order after payment.
• You received the wrong item.
• The item was damaged, spoiled, expired, or unusable upon delivery.
• Items were missing from your order.
• A duplicate payment was charged for the same order.
• The order could not be fulfilled due to a technical issue on our platform.

2. Situations Where Refunds May Not Be Granted

Refunds may not be issued if:

• An incorrect delivery address was provided by the customer.
• The customer was unavailable at the time of delivery.
• The order was successfully delivered as requested.
• The customer changed their mind after the order was prepared or dispatched.
• Delays occurred due to traffic, weather, public events, or other circumstances beyond our reasonable control.

3. Order Cancellation and Refunds

Before Vendor Confirmation

If you cancel the order before the restaurant, store, or vendor confirms and begins processing it, a full refund will usually be issued.

After Vendor Confirmation

Once the order has been accepted and preparation has started, cancellation may not be possible. Refund eligibility will depend on the stage of processing and the specific circumstances of the order.

4. How to Request a Refund

To request a refund:

1. Open the All in One Delivery App.
2. Go to My Orders.
3. Select the affected order.
4. Tap Help / Report an Issue.
5. Submit your request with relevant details and photos, if applicable.

5. Review and Approval

Our support team will review your request based on:

• Order records
• Delivery partner confirmation
• Vendor/store verification
• Photos or evidence submitted
• Payment transaction details

We aim to respond within 24–48 hours.

6. Refund Processing Time

Once approved, refunds are processed to the original payment method.

Processing times may vary depending on your bank or payment provider.

7. Partial Refunds

A partial refund may be issued for:

• Missing items
• Incorrect items
• Quantity discrepancies
• Quality issues affecting only part of the order

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be transferred via UPI, bank transfer, wallet credit, or another method approved by our support team.

9. Fraudulent or Abusive Requests

We reserve the right to refuse refund requests that are found to be fraudulent, abusive, repetitive without valid reason, or inconsistent with our delivery and transaction records.

10. Contact Information

For refund assistance, please contact:

CLKMart (All in One Delivery App)
Email: info@clkmart.in
Phone: +91-99028 95028
Address: Challakere

By placing an order through All in One Delivery App, you acknowledge that you have read and agree to this Refund Policy.